1. Scope and contract order
These terms apply when you access assetcontrol.cloud, use our interactive demo or trial, or use AssetControl Cloud under an online subscription. “We”, “us” and “AssetControl Cloud” mean Keytracker Ltd, Station Road, Rowley Regis, West Midlands B65 0JY, United Kingdom.
A quotation, order form, customer agreement, service schedule or data processing agreement accepted by both parties forms part of the contract. If documents conflict, the signed order or customer agreement applies first, followed by the data processing agreement, then these terms.
2. Accounts and authority
You must be at least 18 and authorised to act for the organisation you represent. You are responsible for keeping credentials secure, assigning appropriate permissions, removing access when it is no longer needed and notifying us promptly of suspected unauthorised use.
3. Subscriptions, trials and payment
Plan features, billing period, price, taxes and renewal terms are shown at checkout or in your order. Unless an order says otherwise, subscriptions renew for the selected billing period until cancelled.
The 30-day paid-trial offer costs £2.99 when you sign up. Unless you cancel before the trial ends, it automatically continues as a £20 monthly subscription from day 31 using the payment method supplied at checkout.
Trials and demos are for evaluation, may use sample data and may have limited functionality. Do not enter confidential, personal or production data into a shared interactive demo.
4. Acceptable use
You may use the service for lawful business purposes within your plan. You must not attempt unauthorised access, probe or disrupt security, introduce malicious code, scrape or overload the service, reverse engineer it except where law expressly permits, infringe another person’s rights, or use it to create or train a competing product.
5. The service
We provide access with reasonable skill and care. We may make changes needed for security, law, performance or improvement and will avoid materially reducing paid core functionality during a current subscription without reasonable notice. Planned maintenance and events outside reasonable control may affect availability.
Support, service levels and onboarding commitments apply only where included in your plan or order.
6. Customer data and data protection
You retain rights in information submitted to the service (“Customer Data”). You give us the rights needed to host, back up, process and transmit it solely to provide, secure and support the service, meet legal duties and follow documented instructions.
For personal data in Customer Data, the customer is normally the controller and Keytracker Ltd is the processor. Our Privacy Notice, Security & Trust Centre and any agreed data processing agreement provide more detail. You are responsible for a lawful basis and required notices for data you enter.
At the end of a subscription, export and deletion follow the applicable order or data processing agreement. Limited information may be retained where law requires it or in protected backups until the normal backup cycle expires.
7. Confidentiality and security
Each party will protect the other’s confidential information, use it only for the contract and disclose it only to people or suppliers who need it and are bound by suitable duties. We maintain the measures described in our Security & Trust Centre. No internet service can be guaranteed completely secure.
8. Intellectual property
We and our licensors own the service, website, software, documentation, branding and improvements. Subject to payment and these terms, we grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. We may use feedback without restriction but will not identify you publicly without permission.
9. Suspension and termination
Either party may terminate as allowed by the order or if the other materially breaches the contract and does not remedy a remediable breach within a reasonable written notice period. We may suspend access where reasonably necessary to address a security threat, unlawful use, non-payment or material breach, and will aim to give notice where practicable.
10. Warranties and liability
Nothing limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Any commercial liability cap and excluded loss categories are set out in the applicable customer agreement or order. For the free public website or shared demo, we are not liable for business losses arising from reliance on sample or general information, to the extent permitted by law.
11. General terms
Neither party is liable for delay caused by events outside reasonable control. Not enforcing a right does not waive it. If a provision is unenforceable, the rest remains effective. You may not transfer the contract without our consent; we may transfer it as part of a business reorganisation or sale provided your rights are not materially reduced.
We may update online terms for legal, security or operational reasons. Material changes affecting a paid subscription will be notified reasonably in advance where practicable. These terms are governed by the laws of England and Wales and its courts have jurisdiction, subject to any different written customer agreement.
12. Contact
Email [email protected] or write to Keytracker Ltd, Station Road, Rowley Regis, West Midlands B65 0JY, United Kingdom.