How to Choose the Best Asset Tracking Software for UK Businesses (2026)
Learn how to choose the best asset tracking software for your business. Discover key features to look for, why spreadsheets fail, and how to improve a...
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Laptop returns & employee equipment
Who has laptop ABC123? Know what needs to come back.
An employee leaves on Friday. IT needs their laptop, charger and monitor back before the next starter arrives. Keep each device’s serial number linked to its recorded holder, see what is outstanding and identify spare equipment before buying more.
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Leaver equipment recovery
A leaver’s laptop should not disappear with their account
HR confirms an employee’s last day, but the device spreadsheet has not been updated since their last office move. The laptop might be at home, the monitor might be on another desk, and nobody is sure which charger was issued.
With AssetControl Cloud, record the laptop and accessories against the employee at issue. At offboarding, review their assigned items, agree the returns and check each one back in when it reaches IT. The return history stays with the device.
Start with the leaver’s assigned devices
Review the laptop, monitor and accessories recorded
against the employee before their final day.
Match a serial number to a holder
Use the specific device record to establish which
employee currently holds it.
Separate returned stock from repair work
Keep fault and service notes with the laptop before
treating it as a usable spare.
Serial-number enquiries
Find the employee behind serial number ABC123
A repair request, a stock check or a recovery query starts with one identifier: ABC123. An entry that says “Dell laptop” is not enough when dozens of employees have the same model.
Keep serial numbers, asset identifiers and the named holder on the device record. Open the specific laptop to review its recorded assignment and handover history, then contact the right employee rather than emailing every department.
Spare device stock
The next starter needs a laptop. Do you already have one?
One office says it has no laptops available. Another has several in a cupboard, including one awaiting repair. Buying another device is easier than working out which of those machines is actually spare.
Record returned devices in the relevant store or office and retain their condition and repair history. IT can review the spare pool, select a suitable machine and record its next assignment with a clear handover.
Device handovers that stand up to a stock check
The records IT needs to recover and reissue devices
Connect the device identifier, employee assignment and return history so routine handovers do not become recovery projects.
Organise returned stock by office, room or IT store so another team knows where to look.
Record laptop, monitor and accessory assignments against the recipient at issue.
Review faults and completed work before allocating a returned device to another employee.
Open the matching record using its barcode or QR label, then complete the check-in.
Review individual identifiers and custody history during stock checks, rather than counting identical models alone.
Let authorised staff update the device record when issue or return happens away from the main IT desk.
Leavers, starters and repairs
Answer the device questions that reach the IT desk
Leavers, starters and support requests need specific answers about individual machines.
A remote employee leaves
Review the equipment assigned to them and record each return as it reaches IT.
A new starter needs a spare
Check recorded spare devices, their locations and support history before raising a purchase request.
The same laptop keeps failing
Review the device’s recorded repair history when deciding what to issue next.
Finance asks about ABC123
Use the serial-number record to identify its current holder and previous assignments.
One laptop, its full assignment history
Test the journey from new starter to leaver
Use one laptop and its accessories to try an employee assignment, a return and a fresh issue to the next starter.
1. Identify the individual device
Record the serial number, model and asset
identifier so similar laptops remain distinct.
2. Record the employee handover
Assign the laptop and accessories to the employee
when IT issues them.
3. Check the equipment back in
Record the return and condition when the leaver
hands the items back.
4. Prepare the next assignment
Review the device’s status and support history,
then record the new recipient.
Equipment returned. Next starter ready.
Walk through your next leaver’s laptop return
Bring your device handover process to a demo. See how to record an employee’s equipment, find laptop ABC123, check it back in and prepare it for the next starter.
Employee assignments and serial numbers
Recorded returns and spare-device locations
Repair history before the next issue
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